Trading Terms & Conditions

Terms and Conditions:

Lucky Supply Holds the highest equipment standards in the industry. If you are not happy, neither are we.
Due to this All Lucky Supply clipcords come with a 60 day warranty, from the date of purchase. 
All Lucky Supply machines, foot switches and power supplies come with a lifetime warranty, guaranteed by Lucky Supply. 
** All other machines are guaranteed by the individual builder of that machine, please contact machine builder for specific details**


Return shipping costs are not included in the warranty, without prior approval by Lucky Supply 
We will repair machines if they are outside their warranty however there will be a charge based upon extent or repair or rebuild

  • Limitation of Liability. You agree that Lucky Supply’s entire liability, and your exclusive remedy, with respect to any service(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount you paid for such service(s). Lucky Supply shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its services or equipment or for the cost of procurement of substitute services.
     
  • Copyrights & Trademarks. The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Lucky Supply and website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Lucky Supply. 
     
  • Modification. Lucky Supply reserves the right to revise the terms and conditions of this Agreement at any time. Any such revision will be binding and effective immediately upon posting of the revised Agreement on our web site. Your continued use of our site constitutes agreement to any revision of the terms and conditions of this Agreement.
     
  • Governing Law. This Agreement shall be governed in all respects by the laws of the Denmark. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the European Union, as applicable, for any matter arising out of or relating to this Agreement. 

 

Payment:

  • Visa and Mastercard are accepted, with a 2.75% Fee. When paying with credit cards, please include current billing address for the credit card.. 
  • Card holder will be debited once goods are shipped.
  • Card holder signature may be required prior to shipment. 

 

Order Info:

To ensure that all sales are made to professional tattoo artists and no sales are made to the general public, we must qualify all customers ordering online.
We realize that this may be an inconvenience, but we want to be 100% loyal to the artists who take what they do seriously.

When submitting your first order online, a representative from Lucky's will contact you in order to qualify your shop. This is strictly in order to ensure that all sales are being made to professional, established tattoo artists. Once the shop has been qualified, everyone from the shop may order. Again we apologize for any inconvenience, but we feel it is a small price to pay for receiving the personal effort put into everything we do.

If an item you order is not in stock, you will be contacted in order to make a substitution or make arrangements for a back order. Special orders can be filled with proper notice. If Lucky Supply Europe does not have it, we can get it.

  • Orders placed after 12:30 PM (CET) will ship out the next day.
  •  All orders will be shipped using standard FedEx UPS or DHL shipping and should be received within 4 days location dependent.
  •  All orders must be shipped to a Licensed Tattoo Shop.
  • Customers from Denmark will be charged 25% VAT on goods and freight.
  • Customers in The EU should enter their VAT number at check out, to avoid being taxed.
  • If a VAT number is not valid or not entered a 25% VAT will be charged on the total of goods and freight.
  • Countries not in the EU or Denmark will not be charged VAT.
  • Lucky Supply reserves the right to change these rates at any time and without notice.

 

Service and Warranty Info:

  • Customers have a 24 month period in which they may report any manufacturer defects.
  • All Lucky Supply clipcords come with a 60 day warranty, from the date of purchase 
  • All Lucky Supply machines, footswitches and power supplies come with a lifetime warranty, guaranteed by Lucky Supply
  • Return shipping costs are not included in the warranty, without prior approval by Lucky Supply
  • We will repair machines if they are outside their warranty, however there will be a charge based upon extent or repair or rebuild
  • All other machines are guaranteed by the individual builder of that machine, please contact machine builder for specific details
     

Download Service Form here – (PDF)

Sending Your Equipment, PLEASE READ CAREFULLY

  • Your equipment MUST be cleaned and returned with the above service form.
  • Please remove any ink, blood, rubber bands, o-rings, etc from equipment and/or machines prior to sending.
  • Package your equipment in a small box or padded envelope to prevent damage during the shipping process
     

You MUST download, complete, and send the above Service Form with your equipment. Any items received without a Service Form will be sent back unrepaired.

Machines must be sent back to the original builder to be serviced.

Please ship your equipment with a method that allows tracking so that you may track the progress of your shipment and know when your equipment arrives to the builder.

Customer is responsible for all shipping charges associated with product returns and or repairs

If other charges apply to the service, those charges can be calculated after the equipment is received and assessed by the builder. 
Though we make every effort to repair your equipment and machines as soon as possible, we are very busy so please allow ample time for repairs to be completed/

Our builders contact and shipping info is as follows, be sure to contact them before shipping your machine

Aaron Cain - ac@aaroncain.com
PO BOX 1300 Cedar Ridge, CA 95924-1300
**Aaron Cain is unable to offer any customizations or rebuilds of his machines due to workload. Warranty repair services on his machines will always be honored, provided the machines have not been abused or altered in anyway**

Visit: http://www.aaroncain.com and click the contact link for more specific information on Aaron Cain's service policy.

Bert Krak – bertkrak@gmail.com 
411 Smith Street Brooklyn, NY 11231 

Mike Wilson – info@luckysupply.com  
3405 East Bay Drive Largo, FL 33771 

Juan Puente – classicujuan@earthlink.net  
c/o Black Heart Tattoo
177 Valencia Street San Francisco, CA 94103

Scott Sylvia – scsylvia@yahoo.com
c/o Black Heart Tattoo
177 Valencia Street San Francisco, CA 94103

Please email info@luckysupplyeu.com with general inquiries and pricing details.

 

Returns and Cancellations:

  • Customers have a 24 month period in which to report any manufacturer defects.
  • Lucky Supply Europe must be made aware within 2 months of purchase of any flaws or defects in product to qualify for a return or  exchange.
  • The right to cancel and return the order is valid for 14 days except on ink, needles and medical supplies
  • Returned items must be in the condition they were shipped and may be returned to Lucky Supply EU 
  • All returns are subject to review by Lucky Supply Europe and most will be resolved within 48 hours for store credit, exchange or repair.
  • All ink, needles & medical supplies are non returnable
  • In the event that an order is cancelled by the customer before leaving the warehouse the customer will receive a full refund of all monies paid to merchant

All our footswitches, power supplies and machines are guaranteed, provided they have not been altered or misused. General wear and tear is understandable but gross negligence of the equipment is not something we have control over, so we will NOT cover it. We stand behind our products and our work. We request simply, that you DO NOT modify the equipment in any way. There are some exceptions; those will be addressed on a case by case basis.